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INSTRUCTIONS TO RESET PASSWORD

Exciting updates to your account

STEP 1 : Press the "Forgot Password".

 

STEP 1 : Press the "Forgot Password".

 



STEP 2 : Enter your registered email

 

 

STEP 2 : Enter your registered email

 

 



STEP 3 : We'll send you a reset password email, please press Set a New Password

 

STEP 3 : We'll send you a reset password email, please press Set a New Password

 



STEP 4 : Set a new password and confirm new password

 

 

STEP 4 : Set a new password and confirm new password

 

 



FAQ

 

1. I am an existing Corney & Barrow customer - how do I access my account for the first time?

Go to the “My Account” section and enter your registered email address (this is the email you use to contact your sales representative) into the ‘forgotten password’ box then select ‘request a new password’ – this is the safest way to ensure that your password is kept completely confidential and decreases any security risk. A link will be sent to you to reset your password.

 

2. I haven’t received my password reset link?

Please ensure you have checked your junk mail. If you have checked your junk mail and it is not there, please contact us on [email protected]

 

3. How do I change my online account details and contact preferences – if my details are incorrect or have changed?

Your password and delivery address can be changed by logging into your account and clicking on ACCOUNT/COMMUNICATION DETAILS. To change your name, last name or email address please contact us at [email protected]

 

4. How safe is shopping on corneyandbarrow.com?

Corneyandbarrow.com guarantees to all users and customers full data security and confidentiality. All personal information stored in your account or entered in any online transaction is encrypted and is protected with the best encryption software in the industry - SSL (Secure Socket Layers).

 

5. Do you deliver or send products outside Hong Kong?

The website is for Hong Kong delivery only.

 

6. What happens if I have forgotten my password?

Go to the My Account section and enter your email address into the forgotten password box then select ‘request a new password’ – this is the safest way to ensure that your password is kept completely confidential and decreases any security risk. Your new password will be emailed to the email address you have registered against your account.

FAQ

 

1. I am an existing Corney & Barrow customer - how do I access my account for the first time?

Go to the “My Account” section and enter your registered email address (this is the email you use to contact your sales representative) into the ‘forgotten password’ box then select ‘request a new password’ – this is the safest way to ensure that your password is kept completely confidential and decreases any security risk. A link will be sent to you to reset your password.

 

2. I haven’t received my password reset link?

Please ensure you have checked your junk mail. If you have checked your junk mail and it is not there, please contact us on [email protected]

 

3. How do I change my online account details and contact preferences – if my details are incorrect or have changed?

Your password and delivery address can be changed by logging into your account and clicking on ACCOUNT/COMMUNICATION DETAILS. To change your name, last name or email address please contact us at [email protected]

 

4. How safe is shopping on corneyandbarrow.com?

Corneyandbarrow.com guarantees to all users and customers full data security and confidentiality. All personal information stored in your account or entered in any online transaction is encrypted and is protected with the best encryption software in the industry - SSL (Secure Socket Layers).

 

5. Do you deliver or send products outside Hong Kong?

The website is for Hong Kong delivery only.

 

6. What happens if I have forgotten my password?

Go to the My Account section and enter your email address into the forgotten password box then select ‘request a new password’ – this is the safest way to ensure that your password is kept completely confidential and decreases any security risk. Your new password will be emailed to the email address you have registered against your account.

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