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COVID-19 FAQ

UPDATED ON 15/07/2020

To all our customers: A number of you have been in contact with questions relating to our procedures in the light of Covid-19, so in this section we will try to answer those concerns:
At the moment, we continue to operate as normal. Our delivery service remains unaffected, though we have implemented enhanced hygiene measures to protect both our staff and customers. We will continue to follow governmental directives and will keep you informed of any changes to our procedures or schedules.

1. What measures has Corney & Barrow implemented internally in the light of Covid-19?

We continue to follow government advice regarding working practice. Our office teams across the UK and Asia have been working remotely since Wednesday 18th March. Our warehouses have enhanced hygiene procedures. For example, common areas (eg surfaces such as door knobs, light switches, banisters etc) are regularly disinfected throughout the day, and sanitisers are in place throughout. Finally, drivers of inbound deliveries remain in their vehicles at all time.

2. What is the range of wines you have to offer?

Corney & Barrow searches the wine world to bring delicious, exciting wines to your door. Wines for everyday drinking or for your most special occasions, and to suit every budget.

3. What new measures are in place for home deliveries?

At the start of their shift all drivers will be provided with equipment to sanitise their vehicle. All drivers should be in possession of Disposable Gloves, Hand Sanitiser and a Face Masks. When making deliveries to Private Customers drivers should not enter a customer’s premises unless requested to do so. The wine should be placed at the customer’s door and the driver should knock on the door, step back and wait for the customer to answer the door. The driver will sign the delivery note / EPOD device on behalf of the customer.

4. What new measures are in place for on-trade deliveries?

When making deliveries to On Trade Customers drivers should not enter the customer’s premises unless requested to do so. If the customer asks the driver to deliver inside the premises he should take the wine to wherever the customer has requested, keeping his distance at all times. The OT customer will be asked to sign a paper copy of delivery note.

5. I am self-isolating, do I have to inform C&B? Are you taking any extra precautions when delivering?

When ordering, please would you inform us you are self-isolating. You can do this in the comments section at checkout. The van driver will then be informed as part of the delivery instructions, and will then follow a ‘knock, drop and go’ policy.

6. Are all tastings and events postponed?

Following government guidance on social distancing, we have taken the decision to postpone all tasting and events, big or small. If you have bought tickets with us, they will be fully refunded.

7. Is there a minimum order?

No, you can buy in whatever quantity you wish! A single bottle, several bottles or cases. Free delivery starts at HK$1,500.

8.If I want to speak to a member of the C&B team for advice, what number should I phone?

You can contact us on the numbers below, we are here to help.
Corney & Barrow Hong Kong Office - +852 3694 3333
Alternatively please email us at [email protected]

9. What is your UK delivery policy?

Delivery is free for all wine orders of HK$1,500 and over in Hong Kong. Wine orders below HK$1,500 are charged at HK200 for delivery. There will be an additional surcharge for delivery to the outlying island. Please contact us for further details.

10. Do you offer next day delivery?

Yes we do next day delivery in Hong Kong, Mondays to Saturdays (except public holidays). Order confirmed by 3pm, will be arranged delivery on the next working day. Subject to stock availability.

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